Return & Refund Policy

At Caseview.live, we strive to ensure your complete satisfaction with every purchase. Should you encounter any issues with your product, we offer a straightforward return and refund policy.

Return Policy:

  • You have the option to request a return within 10 days of delivery (specific terms may vary per product, please refer to the item page for details).
  • Ensure the item is in its original condition with intact tags and packaging for a successful return.
  • Initiate your return request by contacting our Customer Care team via email or chat.
  • Upon approval, our team will arrange for a courier to collect the item at a convenient time.
  • Refunds will be processed upon receipt and inspection of the returned item at our warehouse.
  • Please note that refunds are issued for the item value only; additional fees such as shipping or COD charges are non-refundable.

Refund Policy for Damaged Products:

  • In the unfortunate event that your product arrives damaged, we offer the option of an exchange or refund.
  • If the same product is available, we will gladly exchange it for you.
  • If the same product is not available, we will issue a full refund for the damaged item.
  • Please inform us of any damage promptly so we can assist you accordingly.

Exceptions and Rules:

  • Certain products like fine jewelry and watches may have specific return windows, please refer to the product detail page for relevant information.
  • All items returned must be unused and in their original condition with all original tags and packaging intact.
  • If the main item came with a free gift/offer, ensure to return the gift item for a complete refund process.
  • Caseview.live is not liable for products returned by mistake and will not be accountable for any misplacement or replacement issues.

Should you have any further inquiries or require assistance regarding returns, refunds, or exchanges, please do not hesitate to reach out to our dedicated customer support team at support.caseview@gmail.com. Your satisfaction is our utmost priority, and we're here to ensure a seamless shopping experience for you.